In the Balanced Scorecard, the Internal Business Process Perspective Addresses

question 30

Multiple Choice

In the balanced scorecard, the internal business process perspective addresses which of the following questions?

• A) "To achieve our mission, how will we sustain our ability to change and improve?"
• B) "To succeed financially, how should we appear to our shareholders?"
• C) "To satisfy our shareholders and customers, in what business process must we excel?"
• D) "To achieve our mission, how should we appear to our customers?"

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Definitions:

Economics

The social science that studies the production, distribution, and consumption of goods and services, and how individuals, businesses, and governments make decisions on allocating resources.

Economic Issues

Problems or challenges facing an economy, ranging from unemployment to inflation, affecting the well-being of its citizens.

Median Voter Theorem

A theory that suggests the outcome of a majority vote is most likely to match the preferences of the median voter.

Majority-Rule

A decision-making process that follows the principle that the opinions or preferences of more than half of the members of a group have the authority to make decisions binding on the whole group.