Danielle Will Be Offering a Tool-Sharpening Service at Her Garden

question 69

Multiple Choice

Danielle will be offering a tool-sharpening service at her garden and landscaping store on the first Tuesday of every month.She believes that this fulfills a customer need and that customers will help spread the word about her location and services.On which BMC component is Danielle focusing?

• A)value creation
• B)customer relationships
• C)market segmentation
• D)key activities

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Definitions:

Organizational Citizenship

The voluntary commitment beyond contractual tasks by employees, which contributes to the well-being and efficiency of the organization.

Criterion Competency

The specific skills, knowledge, and abilities that are crucial for successful performance in a particular job or role.

Placement

The process of assigning a person to a specific job or position suitable for their skills, qualifications, or preferences.

Line Managers

Managers who have direct responsibility over a particular unit or department within an organization, including the supervision of employees and the achievement of operational targets.