A Store Received an Excessive Number of Customer Complaints

question 103

Multiple Choice

A store received an excessive number of customer complaints. To which phase of the instructional systems design approach to training is this information particularly important?

• A) needs assessment
• B) training design
• C) training delivery
• D) Evaluation

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Definitions:

Institutionalized Racism

Systems and structures that impose racial discrimination or disadvantage based on race, enacted and perpetuated by societal institutions.

Overt Racism

A form of racism that is explicit, openly practiced, and easily observable, often characterized by blatant discriminatory actions or statements against individuals or groups based on their race.

Berkeley

A city in California, known for the University of California, Berkeley, and its significant contributions to various academic fields.

Career Criminal

An individual who commits crime as a day-to-day occupation, systematically engaging in criminal activities as a source of income.