Effective Customer Communication Training Involves a Large Behavioural Component

question 102

Multiple Choice

Effective customer communication training involves a large behavioural component. What training method would be most effective?

• A) on-the-job training
• B) role playing
• C) training by means of a CD-ROM
• D) vestibule training

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Definitions:

Straight, Flat Surfaces

Planar extents that are even and uniform, without curvature, essential in manufacturing and construction for accurate assembly and dimensional consistency.

Profile Tolerances

The permissible variation in a feature's contour or shape from its ideal form, which ensures the part can function correctly within its intended application.

Reference Numbers

Reference numbers are identifiers used on diagrams, drawings, or documents to link information or components to a detailed description, list, or specification.

Extremities

The furthest or most remote points, parts, or boundaries of an area, structure, or part.