A Manager Discovered That the Ongoing Customer Complaints He Had

question 76

Multiple Choice

A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?

• A) organizational and task analyses
• B) organizational and person analyses
• C) task and person analyses
• D) organizational and job analyses

Comprehend the significance of emotional cutoff and its implications in the family dynamic.

Understand the components and significance of formal hierarchies in organizations.

Recognize various coordinating mechanisms within organizations and their importance.

Identify the consequences of work specialization and division of labor.

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Definitions:

Alfred Adler

A psychologist and founder of the school of individual psychology, who emphasized the importance of feelings of inferiority and the need for societal contribution as key drivers of behavior.

Subjective View

An opinion based on personal feelings, tastes, or opinions, rather than external facts or evidence.

Cognitive Approach

A psychological perspective that focuses on the mental processes involved in knowledge acquisition, perception, memory, and problem-solving.

Humanistic Approach

A perspective in psychology that emphasizes the study of the whole person and the uniqueness of each individual's experience.