You Are About to Hire Several New Customer Service Reps

question 8

Multiple Choice

You are about to hire several new customer service reps. To ensure that you recruit the correct type of candidates, you ask the customer service manager to systematically observe the responsibilities and tasks of your existing customer service reps. Which of the following are you currently engaged in?

• A) writing a job description
• B) performing HRM development
• C) creating a job specification
• D) performing a job analysis

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Definitions:

Variable Costs

Expenses that change in proportion with the level of business activity or production volume, such as raw materials and direct labor costs.

Target Income

The desired profit level that a company aims to achieve within a specific period, often used in budgeting and financial planning.

Contribution Margin

The amount of revenue remaining after subtracting variable costs, used to cover fixed costs and generate profit.

Mixed Costs

Expenses that have both a fixed and variable component, changing in total with the level of activity but also including a constant element.