A High-End Restaurant Is All About Delighting Customers

question 30

Multiple Choice

A high-end restaurant is all about delighting customers. The chefs and waiters are free to make decisions that satisfy customer needs, even if it requires extra time or cost. Because the restaurant staff is highly talented and experienced, the restaurants owners take a hands-off approach to daily operations. The firm's organizational design would most likely feature which of the following?

• A) high efficiency, high responsiveness
• B) high control, low efficiency
• C) low control, high empowerment
• D) low efficiency, low responsiveness

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Definitions:

Written, Printed Communication

The exchange of information or messages through texts that are inscribed on a physical medium like paper.

Immediate Interaction

Direct and real-time communication or engagement between individuals or entities.

Written Medium

A form of communication that involves the expression of thoughts, ideas, or information through the written word, including books, articles, emails, and social media posts.

Print Channel

A medium through which printed materials are distributed to a target audience.