What Quality Initiative Is a Collection of Philosophies, Concepts, Methods

question 5

Multiple Choice

What quality initiative is a collection of philosophies, concepts, methods, and tools used to manage quality?

• A) ISO
• B) Six Sigma
• C) Total Productive Maintenance (TPM)
• D) Total Quality Management (TQM)

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Definitions:

Emotional Contagion

A dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously, through nonverbal channels.

Cognition

Refers to the mental processes involved in gaining knowledge and comprehension, including thinking, knowing, remembering, judging, and problem-solving.

Attitude

A psychological construct representing an individual's degree of like or dislike, favorability or unfavourability, towards an object, person, thing, or event.

Cognitive Dissonance

A theory which suggests that people experience psychological discomfort or stress when they hold two or more contradictory beliefs, ideas, or values at the same time.