After Assessing the Results from a Recent Customer Survey, Top

question 52

True/False

After assessing the results from a recent customer survey, top managers at Gibraltar Corporation are convinced their firm is doing a poor job of responding quickly to customer needs. This has the managers very worried. Empowerment might be an approach that would help Gibraltar improve its responsiveness.

---

Definitions:

CS

In IT, stands for Computer Science, which is the study of computers and computational systems including their theory, design, development, and application.

Stimulus Discrimination

The ability to distinguish between different stimuli or signals in the environment, often relevant in learning and conditioning.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, aiming to influence the occurrence of behavior through these consequences.

Higher-order Conditioning

A form of learning in which a stimulus is paired with a previously conditioned stimulus, leading to a new learned response without directly being paired with the unconditioned stimulus.