When a Requested Appointment Time Is Not Available, the Medical

question 9

Multiple Choice

When a requested appointment time is not available, the medical assistant should

• A) explain why the time is not available and offer a different date and time.
• B) insist that the patient accept the next available appointment.
• C) immediately put the patient on a waiting list for that time slot.
• D) suggest the patient see an alternate physician in the practice.

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Definitions:

Unemployed

Individuals who are of working age, capable of work, but are not currently employed and are actively seeking employment.

Government Assistance

Programs or financial aid provided by the government to support individuals in need, such as welfare, unemployment benefits, or housing subsidies.

Social Assistance

Government programs designed to provide financial aid and support services to individuals and families in need.

Food Bank

A nonprofit organization that distributes food to those who have difficulty purchasing enough to avoid hunger.