Which of the Determinants of Service Quality Involves Having the Customer's

question 39

Multiple Choice

Which of the determinants of service quality involves having the customer's best interests at heart?

• A) access
• B) courtesy
• C) credibility
• D) responsiveness
• E) tangibles

---

Definitions:

Lease Equipment

The process of renting machinery, vehicles, or other equipment for business use instead of purchasing them outright.

Lease-Purchase Analysis

Lease-Purchase Analysis is a financial evaluation to determine whether leasing or purchasing an asset is more cost-effective in the long term.

After-Tax Borrowing Rate

The interest rate on loans after taking into account the tax deductions on interest payments, affecting the net cost of borrowing.

Discount Rate

The interest rate used to determine the present value of future cash flows in discounted cash flow analysis.