Which of the Determinants of Service Quality Involves Performing the Service

question 126

Multiple Choice

Which of the determinants of service quality involves performing the service right the first time?

• A) access
• B) courtesy
• C) credibility
• D) reliability
• E) responsiveness

Explain the abstinence violation effect within the framework of relapse prevention.

Gauge the importance of addressing the likelihood of relapse in treatment programs.

Demonstrate the significance of identifying high-risk situations as a core component of relapse prevention therapy.

Understand the various outcomes for children of alcoholics and the factors influencing these outcomes.

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Definitions:

Tax Advantages

Financial benefits derived from certain investments or transactions that are treated favorably by tax laws, reducing tax liability.

Commitment

The state of being dedicated or loyal to a cause, activity, job, or relationship, typically demonstrated through continuing involvement and effort.

Retirement Income

Money that an individual receives after retiring from work, which may come from pensions, savings, investments, or government programs.

General Body Meetings

Gatherings where members of an organization come together to discuss issues, make decisions, and update everyone on progress or plans.