What Information Is Contained in the Roof of the House

question 91

Multiple Choice

What information is contained in the roof of the House of Quality?

• A) what the customer wants
• B) what we can do
• C) competitive assessment
• D) how well what we do meets the customer's wants
• E) relationship between the things we can do

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Definitions:

Borrow

The action of receiving something from another party with the intention of returning it or its equivalent at a later date.

Ordinary Annuity

A series of equal payments made at regular intervals over a specified period of time, with interest compounding at the end of each period.

Compounded Quarterly

Pertains to the process of calculating interest on a principal sum where the interest is added to the principal at the end of every quarter, thus interest in the next quarter is then earned on the new total.

Payments

Transactions by which goods, services, or obligations are paid for through the transfer of money or its equivalents.