Which of the Following Examples Involves Customer Participation in the Design

question 85

Multiple Choice

Which of the following examples involves customer participation in the design of the service?

• A) investing in a mutual fund
• B) getting a chest x-ray at the hospital
• C) providing the stockbroker with the desired distribution of the portfolio
• D) seeing a movie at the theater
• E) eating at a fast-food restaurant

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Definitions:

Union Suppression

Efforts by employers or governments to hinder or prevent the formation and activities of labor unions.

Low Cost

Offering or acquiring goods, services, or resources at a minimal expense, often emphasizing efficiency and economic savings.

Differentiation

The process of distinguishing a product, service, or entity from others to make it more attractive to a particular target market or demographic.

Rawlsian Justice

A theory of justice that emphasizes fairness and equality, positing that a just society will protect the least advantaged members.