Which of the Following Statements Concerning the Operations Management Decision

question 24

Multiple Choice

Which of the following statements concerning the operations management decision is relevant to services?

• A) There are many objective quality standards.
• B) The customer is not involved in most of the process.
• C) The workforce's technical skills are very important.
• D) Labour standards vary depending on customer requirements.
• E) Ability to inventory may allow the leveling of the output rates.

---

Definitions:

Trademark

A distinctive mark, motto, device, or emblem that a manufacturer stamps, prints, or otherwise affixes to the goods it produces so that they can be identified on the market and their origins made known. Once a trademark is established (under common law or through registration), the owner is entitled to its exclusive use.

Patent

A government grant that gives an inventor the exclusive right or privilege to make, use, or sell an invention for a limited time period.

Copyright

The exclusive right of an author or other creator to publish, print, or sell an intellectual production for a statutory period of time.

Employment Law

The branch of law that deals with the rights and duties between employers and workers.