Which of the Following Is Not True When Explaining Why

question 134

Multiple Choice

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

• A) Services are typically labour-intensive.
• B) Services are often difficult to evaluate for quality.
• C) Services are often an intellectual task performed by professionals.
• D) Services are difficult to automate.
• E) Service operations are typically capital intensive.

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Definitions:

Consumer's Purchasing Behavior

The decision-making processes and acts of individuals in buying and using products.

Core Values

The fundamental beliefs of a person or organization, guiding principles that dictate behavior and action.

Needs

Basic or inherent desires that drive individuals to take action to satisfy them.

Self-concepts

The comprehensive view individuals have of themselves, shaped by personal beliefs, attitudes, and experiences.