Examlex
Passive-aggressive group members often get their way by working against or undermining other members behind their backs and by appearing to agree while privately planning an opposite action..
Screening Calls
The process of evaluating incoming phone calls to determine their importance or urgency before answering.
Phone Techniques
Strategies or methods used to effectively communicate and manage conversations over the phone.
Telephone Interview
A method of conducting an interview over the phone to collect information, typically for research or employment screening purposes.
Courteous
Showing consideration, respect, and politeness in one's behavior or speech towards others.
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