Customer Relationship Management Systems Change the Focus from Managing Products

question 62

True/False

Customer relationship management systems change the focus from managing products to managing customers.

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Definitions:

Contractual Liability

The legal obligations arising from contracts entered into by an entity or individual.

Age of Majority

The legally recognized age at which an individual is considered an adult and capable of making certain legal decisions.

Misrepresent

To provide false or misleading representations about something, often with the intent to deceive.

Medicalization

The process by which non-medical problems become defined and treated as medical problems, usually in terms of illnesses or disorders.