Customer Service Is Anything That Touches the Customer

question 5

True/False

Customer service is anything that touches the customer.

Understand the concept and applications of geofencing technology.

Gain insight into the psychological impact of store atmosphere and retail aesthetics on consumer behavior.

Comprehend the strategic advantages and mechanisms of opportunistic buying for retailers.

Recognize the role and impact of sensory stimuli in the retail environment.

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Definitions:

Sedatives

Drugs that induce relaxation and sometimes intoxication by lowering the activity of the brain, the neurons, the muscles, the heart, and even by slowing the metabolic rate.

Barbiturates

Sedative and hypnotic drugs derived from barbituric acid that are used to treat anxiety, insomnia, and seizure disorders, but are associated with high risk of dependence.

Opiates

A class of drugs derived from opium that are used for pain relief, but can also be addictive.

Illegal Drug

Substance whose production, sale, or possession is prohibited by law.