Customer Relationship Management Is the Art and Science of

question 37

Multiple Choice

Customer relationship management is the art and science of

• A) demand management.
• B) positioning customers to improve the profitability of the organization.
• C) management discipline.
• D) customer profitability.

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Definitions:

Influencing Relationships

pertains to the ability or act of affecting or changing the dynamics, behavior, or perceptions within interpersonal connections.

Temperamental Individuality

The unique aspects of an individual's personality that stem from their inborn dispositions, affecting their behavior and emotional responses.

Hard-to-Classify

A term describing items, phenomena, or concepts that are difficult to categorize within traditional or existing classification systems.

Synchrony

A coordinated, rapid, and smooth exchange of responses between a caregiver and an infant.