What Are the Steps in the CRM Process

question 38

Multiple Choice

What are the steps in the CRM process?

• A) segment customer base,then measure service and improve
• B) segment customer base,then identify service/package
• C) measure service,then improve
• D) segment customer base,then identify service/package,then measure service and improve

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Definitions:

Fe

Symbol for Iron, a chemical element with atomic number 26, known for its strength and magnetic properties.

Electrons

Negatively charged subatomic particles orbiting the nucleus of an atom involved in chemical bonds and electrical conduction.

Atom

The smallest unit of ordinary matter that forms a chemical element, consisting of a nucleus surrounded by electrons.

Co

Co is the chemical symbol for cobalt, a naturally occurring element with atomic number 27, known for its magnetic properties and use in alloys.