The Increased Use of Technology May Have Positive and Negative

question 27

True/False

The increased use of technology may have positive and negative effects on the perceived service quality provided to retail customers.

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Definitions:

Bias

A tendency to lean in a certain direction, often to the detriment of an open-minded perspective, usually manifesting as unfair prejudice or favoritism towards something or someone.

Face-Ism

A bias in visual representation where there is a greater focus on the face in images of men than in images of women, implying different traits or importance attributed to genders.

Meanings

The significance, definition, or interpretation attributed to words, symbols, actions, or phenomena.

Implications

Implications refer to the possible effects, consequences, or outcomes that might result from a specific action, statement, or decision.