Which of the Following Statements About Emotional Labor Is True

question 35

Multiple Choice

Which of the following statements about emotional labor is true?

• A)The form of emotional labor performed can affect both employees and customers who observe it.
• B)The negative effects of surface acting are greater for men than women.
• C)Surface acting can have positive effects on well-being.
• D)Deep acting is associated with higher levels of emotional exhaustion than surface acting.

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Definitions:

Special Education

An approach to educating children with intellectual disability in which they are grouped together and given a separate, specially designed education.

Low-IQ Children

Children who score significantly below the average range on standardized intelligence testing, potentially impacting their learning and development.

Public School

In many countries, a government-funded school that provides education to the public without charge. In other contexts, such as the UK, it refers to a historically prestigious, privately funded school.

Intellectual Disability

A term used when a person has certain limitations in mental functioning and in skills such as communicating, taking care of themselves, and social skills, beginning before adulthood.