In Expectancy Theory,instrumentality Is the

question 55

Multiple Choice

In Expectancy theory,instrumentality is the

• A)subjective probability that a person has about his or her ability to perform a particular behavior.
• B)subjective probability that a given behavior will result in a particular reward.
• C)value of an outcome or reward to a person.
• D)amount of the motivation a person has to engage in a particular behavior.

---

Definitions:

Fair Credit Billing Act

A U.S. federal law designed to protect consumers from unfair billing practices and to provide a mechanism for addressing billing errors on credit accounts.

Disputed Amount

The portion of a bill or invoice that is not agreed upon by the parties involved, leading to a potential conflict or claim.

Credit Card Bill

A statement issued monthly by the credit card company that details the transactions, outstanding balance, and minimum payment due by the cardholder.

Billing Statement

A summary of transactions, payments, credits, and fees on an account over a specific period, typically issued periodically by creditors to debtors.