Zanda Corp

question 21

Multiple Choice

Zanda Corp.has determined that it has too many products returned from customers.Zanda is interested in determining what factors or elements could contribute to the large number of returns.Which of the following quality tools would Zanda use to achieve this objective?

• A)Process flowchart
• B)Pareto analysis
• C)Fishbone diagram
• D)Run diagram
• E)Scatter diagram

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Definitions:

Atmosphere

The layer of gases surrounding a planet or celestial body, gravitationally bound to it, and essential for many life forms.

Ocean

The ocean is a vast body of saltwater that covers more than 70% of the Earth's surface, important for climate regulation, transportation, and providing a habitat for countless species.

Biogeochemical Cycles

These are natural pathways by which essential elements of living matter are circulated through the biotic (living) and abiotic (non-living) components of the Earth.

Nonbiological Reservoirs

Environments or materials that can harbor or transmit disease-causing organisms without having biological functions themselves.