"Zero Defects" Is a Concept of Quality Management of Which

question 35

Multiple Choice

"Zero defects" is a concept of quality management of which thought leader?

• A)Deming
• B)Juran
• C)Crosby
• D)Imai

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Definitions:

Symbolic Interaction Theory

A sociological perspective that emphasizes the role of symbols and language as core elements of all human interaction, focusing on how people create and maintain their social realities.

Differential Reinforcement

A behavioral technique that reinforces desirable behavior while withholding reinforcement for undesirable behavior.

Mead's Stages

Developmental stages proposed by sociologist George Herbert Mead, describing how individuals learn to perceive themselves within the context of society through interaction.

Passive

Non-reactive behavior characterized by an absence of active response or resistance.