A Company Surveyed Both Its Customers and Its Senior Management

question 19

Multiple Choice

A company surveyed both its customers and its senior management about customer expectations.Senior management's perceptions of customer expectations did not match customers' actual expectations.This is an example of:

• A)A knowledge gap.
• B)A standards gap.
• C)A performance gap.
• D)A perception gap.

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Definitions:

Feign Injury

To pretend or simulate having an injury, often to avoid duty or work or gain sympathy.

Hatchlings

Young animals that have recently emerged from their eggs.

Inherited Ability

Inherited ability refers to traits and skills that are passed down genetically from parents to offspring, influencing aspects like intelligence, physical abilities, and predispositions to certain talents or conditions.

Many Generations

The term refers to multiple successive generations within families or societies.