The Use of Technology to Collect and Analyze Data Concerning

question 25

Multiple Choice

The use of technology to collect and analyze data concerning customers' buying behavior is an important aspect of:

• A)Basic customer service.
• B)Customer satisfaction.
• C)Customer relationship management.
• D)Customer success.

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Definitions:

Organization Culture

The shared values, beliefs, and norms that influence the way employees behave within an organization.

Accepted Insiders

Individuals who are recognized and accepted as being part of a particular group, often having access to specific knowledge, privileges, or experiences exclusive to the group.

Mechanistic

Pertaining to a rigid and structured approach, often related to organizations or processes that are highly systematic and controlled.

Organic Organizations

A type of flexible, adaptive organizational structure characterized by low levels of formalization and high levels of personal empowerment.