Customers Who Are Both Low Revenue Generators and Low Profit

question 32

Multiple Choice

Customers who are both low revenue generators and low profit generators for a firm should be:

• A)Terminated as customers.
• B)Provided with a minimum level of customer service.
• C)Reviewed for possible termination or continuation.
• D)Treated with customer success relationships to improve revenue and profit.

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Definitions:

Comfort

A state of physical and emotional ease and freedom from pain or constraint.

Insecure Attachment

A type of emotional bond in which an individual has difficulty forming secure, trusting connections with others, often stemming from experiences in early development.

Cold

A common viral infection of the upper respiratory tract characterized by symptoms like coughing, sneezing, and a runny nose.

Schemas

Cognitive frameworks or concepts that help individuals organize and interpret information from the world around them.