Which of the Following Statements Is False

question 40

Multiple Choice

Which of the following statements is false?

• A)Quality dimensions are easy to measure for tangible goods,while they are difficult to measure for services.
• B)Many dimensions of service quality are similar to the dimensions of quality for tangible goods.
• C)Some firms still have a poor understanding of quality and quality management.
• D)All of these are false.

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Definitions:

Scenario Forecast

A planning tool involving the analysis of future situations by considering different plausible states of the world or business environment.

Multiple Predictor Estimates

A method in statistics and forecasting using various predictors or variables to estimate an outcome.

HR Specialists

Professionals within the human resources field who are focused on specific areas like recruitment, training, benefits, or labor relations.

Delphi Technique

A structured communication technique originally developed as a systematic, interactive forecasting method which relies on a panel of experts.