The Idea That Variability Is the Source of Most Quality

question 6

Multiple Choice

The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?

• A)Juran
• B)Imai
• C)Crosby
• D)Deming

Identify the characteristics and effects of different leadership styles (autocratic, democratic, laissez-faire).

Recognize key personality traits and abilities of effective leaders.

Understand the importance of followers’ roles and their reactions to different leadership styles.

Comprehend the first studies of leadership and the historical perspective on leader traits and abilities.

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Definitions:

Job Satisfaction

The level of contentment employees feel about their work, which can affect their performance and overall well-being.

Hygiene Factors

Elements related to job conditions that can lead to dissatisfaction if absent, but do not necessarily motivate employees when present, as per Herzberg's Two-Factor Theory.

Job Dissatisfaction

The feeling of unhappiness or discontent with one's job, stemming from various factors such as working conditions, pay, or lack of fulfillment.

ERG Theory

A motivational theory developed by Clayton Alderfer that categorizes human needs into three groups: Existence, Relatedness, and Growth.