In Broad Terms, ____________ Focuses on Benefits Created for the Customer's

question 23

Multiple Choice

In broad terms, ____________ focuses on benefits created for the customer's side of the equation, and _____________ addresses the financial costs incurred by the firm.

• A)productivity; quality
• B)reliability, value
• C)security; responsiveness
• D)value; reliability
• E)quality; productivity

Analyze the effectiveness of therapy and factors contributing to its success.

Understand the policy and impact of deinstitutionalization on mental health care.

Evaluate the challenges and criticisms of current mental health care practices and policies.

Recognize the importance of psychotherapy and its comparative effectiveness.

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Definitions:

Pluralistic Ignorance

A psychological phenomenon where the majority of group members privately reject a norm, but assume incorrectly that most others accept it, leading to a disconnect between beliefs and behaviors.

Diffusion of Responsibility

A socio-psychological phenomenon where individuals in a group are less likely to take action or feel a sense of responsibility in the presence of others.

Aggression

Any behavior intended to harm another person who is motivated to avoid the harm

Social Psychologists

Scientists who specialize in understanding how an individual's thoughts, feelings, and behaviors are influenced by the actual, imagined, or implied presence of others.