The ____________ Is the Difference Between What Is Delivered and What

question 14

Multiple Choice

The ____________ is the difference between what is delivered and what customers perceive they have received.

• A)interpretation gap
• B)communications gap
• C)perceptions gap
• D)policy gap
• E)knowledge gap

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Definitions:

Muhammad

The founder of Islam, regarded by Muslims as the last messenger and prophet of God, who lived in the 6th and 7th centuries CE in Arabia.

Dome of the Rock

An Islamic shrine located on the Temple Mount in the Old City of Jerusalem, featuring a large golden dome, it is one of the oldest works of Islamic architecture.

Mihrab

A semicircular niche set into the qibla wall of a mosque.

Qibla Wall

The wall in a mosque that faces Mecca, towards which Muslims pray; often marked by a Mihrab (niche).