Making Service Processes More Efficient Results in a Better Quality

question 7

True/False

Making service processes more efficient results in a better quality experience for customers and ensures improved benefits for them.

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Definitions:

Human Relations School

A management approach emphasizing social relations at work, employee well-being, and motivation.

Authoritarian Leadership

A leadership style characterized by individual control over all decisions and little input from group members.

Job Satisfaction

The extent to which individuals feel fulfilled, content, and happy with their jobs, influencing their motivation, performance, and retention.

Extensive Mechanization

The widespread application of machinery and automation to increase production and efficiency.