Which of the Following Is the Proposed Solution for the Perception

question 36

Multiple Choice

Which of the following is the proposed solution for the perception gap?

• A)Ensure the right service processes and specify standards.
• B)Ensure that performance meets standards.
• C)Learn what customers expect.
• D)Tangibilize and communicate the service quality delivered.
• E)Ensure that communications promises are realistic.

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Definitions:

Subgroups

Distinctive groups within a larger group, characterized by their own specific traits or practices.

Group Polarization

A phenomenon where discussions within a group lead to the adoption of more extreme positions or attitudes than the initial leanings of its members.

Flat Earth

A debunked and outdated belief that the Earth's shape is a flat plane or disk, contrary to overwhelming scientific evidence of it being spherical.

Online Organizations

Entities that exist primarily on the internet, facilitating virtual collaboration, communication, and goal achievement among members.