The Wheel of Loyalty Is Composed of Which of the Following

question 21

Multiple Choice

The wheel of loyalty is composed of which of the following three main components?

• A)Create loyalty bonds; deliver quality service; segment the market
• B)Create loyalty bonds; build higher level bonds; deliver quality service
• C)Build a foundation for loyalty; create bundling; build higher level bonds
• D)Build a foundation for loyalty; create loyalty bonds; reduce churn drivers
• E)Create loyalty bonds; understand customer value; understand service value

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Definitions:

Population

The total number of individuals within a specific area or of a particular species or group.

Rate of Return

The rate of return is the net gain or loss on an investment over a specified period, expressed as a percentage of the investment's initial cost.

Standard Return

The typical or average return expected from an investment, benchmarked against similar investments or industry standards.