When Firms Are Organized by Functional Structures ____________

question 2

Multiple Choice

When firms are organized by functional structures ____________.

• A)employees fall between the cracks
• B)customers fall between the cracks
• C)internal service teams view customers as their own
• D)service is faster
• E)fewer errors occur

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Definitions:

Psychological Influences

Factors that affect mental processes and behavior, including emotions, attitudes, thoughts, and social dynamics.

Endocrine System

A collection of glands that produce hormones regulating metabolism, growth and development, tissue function, sexual function, reproduction, sleep, and mood, among other things.

Body Tissues

Groups of similar cells that perform specific functions within an organism, including muscle, nerve, epithelial, and connective tissues.

HPA Axis

The hypothalamic-pituitary-adrenal axis, a complex system of interactions between three endocrine glands, central to the body's response to stress.