If a Service Environment Is Inherently ____________, One Should Avoid

question 31

Multiple Choice

If a service environment is inherently ____________, one should avoid increasing ____________ levels, as this would move customers into the "distressed" region of Russell's model.

• A)pleasant; arousal
• B)pleasant; excitement
• C)pleasant; relaxation
• D)unpleasant; arousal
• E)unpleasant; excitement

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Definitions:

National Exams

Standardized tests administered by a government or authoritative body that students must take at certain stages of their education, typically to measure aptitude or achievement.

Scholastic Aptitude Test

A standardized test commonly used for college admissions in the United States, assessing mathematical and verbal abilities.

Cross-sectional

A type of observational study that analyzes data from a population, or a representative subset, at a specific point in time.

Prenatal Period

The developmental phase before birth, encompassing the time from conception to the onset of labor.