Service Consumers Use Service Environment as an Important Quality Proxy

question 34

True/False

Service consumers use service environment as an important quality proxy.

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Definitions:

Mental Set

A habitual strategy or pattern of approach to problem-solving that is based on past experiences and successes.

Working Backward

A problem-solving strategy where one starts from the goal state and works in reverse to reach the initial state.

Sudden Insight

A moment of clarity in which the solution to a problem is instantly understood without the need for conscious reasoning.

Problem-Solving Technique

A method or process used to identify solutions to specific challenges or obstacles in a systematic manner.