One Approach to Training Customers, Recommended by Advertising Experts Is

question 11

Multiple Choice

One approach to training customers, recommended by advertising experts is to ____________.

• A)train employees like customers
• B)use radio advertising
• C)show service delivery in action
• D)design palpable service environments
• E)explain service procedures in advance

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Definitions:

Formal Punishment

Takes place when the judicial system penalizes someone for breaking a law.

Conflict Crimes

Are illegal acts that many people consider harmful to society. However, other people believe the acts to be not so harmful. People who commit conflict crimes are punishable by the state.

Consensus Crimes

Are illegal acts that nearly all people agree are bad in themselves and harm society greatly. The state inflicts severe punishment for consensus crimes.

Cultural Norm

A rule or standard shared by members of a society that dictates acceptable behavior in various situations.