Customers Being Turned Away or Having to Wait Is an Implication

question 8

Multiple Choice

Customers being turned away or having to wait is an implication of which aspect of services?

• A)People may be a part of the service experience.
• B)Intangible elements usually dominate value creation.
• C)Services are often difficult to visualize and understand.
• D)Customers may be involved in co-production.
• E)Most services cannot be inventoried.