Service ________ Refers to the Inevitable Differences in a Service

question 76

Multiple Choice

Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next.

• A) inseparability
• B) variability
• C) personalization
• D) responsiveness
• E) intangibility

Differentiate between content and process theories of motivation.

Identify the elements essential for sustaining motivation and achieving goals.

Comprehend the fundamental motivation process and its driving forces.

Recognize the characteristics and applications of major needs theories.

---

Definitions:

MOOCs

Massive Open Online Courses, which are free online courses available for anyone to enroll and provide large-scale interactive participation.

Community of Practice

A group of people who share a concern or passion for something they do and learn how to do it better through regular interaction.

Self-directed Learning

Learning that is driven by the learner, including the determination of learning goals, methods, and evaluation of progress.

Adaptive Learning

An educational approach which uses algorithms and artificial intelligence to adapt the presentation of educational material according to the individual learner's needs.