Which of the Following Statements About the Service Encounter Is

question 3

Multiple Choice

Which of the following statements about the service encounter is true?

• A) The quality of service delivered by a company is only as good as its best employee.
• B) The customer plays a minimal role in the quality of the service encounter.
• C) An employee's actions, words, and physical appearance do not represent the organization.
• D) The quality of information provided by the customer does not affect the quality of the service encounter.
• E) The service encounter has a social contact dimension and a physical dimension.

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Definitions:

Captioning Software

Software used to add subtitles or captions to video content, catering to hearing-impaired viewers or language learners.

Americans with Disabilities Act (ADA)

A civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places open to the general public.

Braille Printer

A device that translates text into Braille characters, allowing visually impaired users to read printed materials through tactile feedback.

Screen Reader

A screen reader is an assistive technology software that reads out loud the text displayed on the screen, enabling individuals with visual impairments to access and navigate digital content.