When Using the SERVQUAL Scale, a Store Focused on Employee

question 89

Multiple Choice

When using the SERVQUAL scale, a store focused on employee willingness to help customers and provide prompt service would likely pay the most attention to the results in the ________ dimension.

• A) creativity
• B) empathy
• C) assurance
• D) responsiveness
• E) reliability

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Definitions:

REM Sleep

A sleep stage characterized by rapid eye movements, vivid dreams, and increased brain activity, playing a key role in memory and learning.

Beta Waves

Brainwave patterns associated with active, alert cognition and wakefulness.

Total Sleep Time

The total amount of actual sleep time in a given sleep session, excluding all periods of wakefulness.

Slow-Wave

Referring to the low-frequency, high-amplitude brainwaves that are dominant during the deepest stages of sleep, playing a critical role in restorative sleep processes.