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A Hotel and Resort Company Launched a New Employee Program

question 87

Multiple Choice

A hotel and resort company launched a new employee program that includes intensive training in different service encounter scenarios. This training program is most likely designed to lessen the problems related to the ________ characteristic of services.


Definitions:

Edisonian Approach

Named after Thomas Edison, it refers to the method of trial and error in experimentation and innovation, where learning is achieved through making adjustments after various failures.

Trial-and-Error

A problem-solving method that involves experimenting with various approaches until finding one that succeeds.

Scientific Method

A systematic process for acquiring knowledge that involves observation, experimentation, and hypothesis testing.

Symptoms

Signs or indications of a disease or condition that are experienced by an individual.

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