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A hotel and resort company launched a new employee program that includes intensive training in different service encounter scenarios. This training program is most likely designed to lessen the problems related to the ________ characteristic of services.
Edisonian Approach
Named after Thomas Edison, it refers to the method of trial and error in experimentation and innovation, where learning is achieved through making adjustments after various failures.
Trial-and-Error
A problem-solving method that involves experimenting with various approaches until finding one that succeeds.
Scientific Method
A systematic process for acquiring knowledge that involves observation, experimentation, and hypothesis testing.
Symptoms
Signs or indications of a disease or condition that are experienced by an individual.
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