Service ________ Means That Customers Cannot See, Touch, or Smell

question 29

Multiple Choice

Service ________ means that customers cannot see, touch, or smell good service.

• A) perishability
• B) variability
• C) intangibility
• D) responsiveness
• E) inseparability

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Definitions:

Formal Role

A defined position or function within a structure or system, often with specific responsibilities and authority.

Caregiver

A caregiver is an individual who provides care for someone who is unable to look after themselves due to disability, illness, or aging, taking on responsibilities that may include physical assistance and emotional support.

Covert Power

Refers to the influence exerted in a hidden or non-obvious manner, often manipulating circumstances or outcomes without overtly showing authority.

Chronic Condition

A long-lasting medical condition that requires ongoing management over a period of years or decades, such as diabetes or heart disease.