Capacity Management Is One of the Ways to Meet Potential

question 9

Multiple Choice

Capacity management is one of the ways to meet potential problems related to the ________ characteristic of services.

• A) intangibility
• B) perishability
• C) variability
• D) inseparability
• E) responsiveness

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Definitions:

Factorial ANOVA

A statistical analysis technique used to identify the effect of two or more independent variables on a dependent variable and their interaction effects simultaneously.

Independent Variable

The variable in an experiment or study that is manipulated or changed by the researcher to observe its effect on the dependent variable.

More Than One

Indicates a quantity that exceeds a single unit or instance.