Which of the Following Is an Instrument to Measure Consumers

question 38

Multiple Choice

Which of the following is an instrument to measure consumers' perceptions of service quality?

• A) total quality management (TQM)
• B) capacity management
• C) market fulfillment
• D) SERVQUAL
• E) servicescape

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Definitions:

Synthetic Life

The use of artificial means to create or modify organisms or biological systems that do not exist naturally.

Prior Art

All relevant technical knowledge about the field to which the invention belongs.

Technical Knowledge

Expertise or skills in specific fields, particularly those related to science, engineering, technology, or computing.