Used as a Measure of a Customer's Bond and Loyalty

question 74

Multiple Choice

Used as a measure of a customer's bond and loyalty to a product, ________ identifies and cultivates relationships with customers who are likely to buy a product repeatedly and recommend it to others.

• A) geodemographic segmentation
• B) the 80/20 rule
• C) the long tail
• D) customer stickiness
• E) geotargeting

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Definitions:

Services

Intangible products such as accounting, banking, cleaning, consultancy, education, insurance, expertise, medical treatment, or transportation.

Brain Drain

Refers to the emigration of highly skilled or qualified people from a particular country or region to another, often for better pay or conditions.

Developing Countries

Nations with a lower level of industrialization, a lower standard of living, and often a lower Human Development Index (HDI) compared to developed countries.

Education

The systematic process of facilitating learning, or the acquisition of knowledge, skills, values, beliefs, and habits through methods like teaching, training, storytelling, discussion, and directed research.