A Company That Focuses on ________ Is Concerned with Meeting

question 59

Multiple Choice

A company that focuses on ________ is concerned with meeting present consumer needs without compromising the ability of future generations to meet their needs.

• A) the selling orientation
• B) the production orientation
• C) total quality management
• D) sustainability
• E) return on investment

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Definitions:

Gap Analysis

A method of assessing the differences between actual performance and potential or desired performance in an organization, often used to identify areas for improvement.

Organizational Delivery

The method or process through which a company provides its products or services to its customers.

Service Quality Dimensions

Various aspects or factors through which customers evaluate the quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Responsiveness

The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.